Shipping policy

Last updated: 26/07/2026

Thank you for shopping with Watership Down Crafts.

Watership Down Crafts sells downloadable PDF sewing tutorials alongside a curated collection of finished handmade products. Please read the relevant section below to understand how your order will be delivered.

Digital Sewing Tutorials

Downloadable PDF sewing tutorials are digital products and are not sent through the post.

Once your payment has been completed, your tutorial will normally be available to download immediately. You may receive access through the order confirmation page, by email or both.

Please make sure that the email address entered at checkout is correct. If you do not receive your download email, please check your junk or spam folder.

Contact us if you are unable to access your tutorial or believe you have received the wrong file.

Finished Handmade Products

Finished handmade products are currently available for delivery within the United Kingdom only.

We do not currently ship physical products internationally.

Order Processing

Finished handmade products that are already made will usually be prepared and dispatched within two working days after payment has been received.

Working days are Monday to Friday, excluding bank and public holidays.

Processing may occasionally take longer during busy periods. Where a different processing time applies, this will be stated on the relevant product page.

Made-to-Order and Personalised Products

Where a product is made to order or personalised, the expected preparation time will be stated in the product description.

Unless otherwise stated, please allow up to two weeks for a personalised or made-to-order product to be made and dispatched.

This preparation time is in addition to the estimated delivery time.

UK Delivery Charges

Standard UK delivery is currently included in the product price unless stated otherwise on the product page or during checkout.

There is no separate charge for standard UK delivery where free delivery is shown.

Delivery Method

Orders are normally sent using Royal Mail or another suitable UK delivery service.

Most standard orders are sent using Royal Mail 2nd Class or an equivalent service.

Delivery will usually take approximately two to three working days after dispatch. However, this is an estimate rather than a guaranteed delivery date.

Delivery may occasionally take longer because of postal delays, severe weather, industrial action or other circumstances outside our reasonable control.

Unless another delivery period has been agreed, orders will be delivered without undue delay and normally no later than 30 days after the contract is formed.

Tracking

Tracking or delivery confirmation may be provided depending on the size, value and delivery method used for the order.

Orders with a value over £75 will normally be sent using a tracked service.

Where tracking is available, the details will be sent to the email address provided with the order.

Delivery Address

Please check that your delivery address is complete and correct before placing your order.

Contact us as soon as possible if you notice an error. We may be able to correct the address if the order has not yet been dispatched.

We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, you may be asked to pay the additional postage cost before it can be sent again.

Delayed or Missing Orders

Please allow the estimated delivery period to pass before contacting us about a delayed order.

If your order has not arrived within the expected time, please contact us with your name and order number.

We may ask you to:

  • Check whether the parcel has been left in a safe place

  • Check with other members of your household

  • Check with neighbours

  • Review any delivery card or tracking information

We will investigate the delivery with the postal or courier service where appropriate.

As the seller, Watership Down Crafts remains responsible for the order until it has been delivered to you or to a person identified by you to receive it.

Where an order is confirmed as lost, we will arrange an appropriate replacement or refund.

Damaged Parcels

We package handmade products carefully to protect them during delivery.

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your name

  • Your order number

  • A description of the damage

  • Clear photographs of the product and packaging, where possible

We will review the problem and arrange an appropriate replacement, repair or refund in accordance with your statutory rights.

Please keep the damaged product and packaging until we have confirmed whether they are needed for the delivery investigation.

Delivery Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control.

However, we remain responsible for ensuring that your order is delivered. If there is a significant delay, we will contact you where possible and explain the available options.

Please contact us if an order has not arrived within the expected delivery period.

International Delivery

Digital sewing tutorials may be purchased and downloaded by customers outside the United Kingdom, subject to any restrictions stated on the product page.

Finished handmade products are currently available for delivery within the United Kingdom only.

Returns

For information about cancelling an order, returning a finished handmade product or reporting a faulty item, please read our Returns and Refunds Policy.

Different conditions apply to digital downloads and finished handmade products.

Contact Us

For help with a download or physical delivery, please contact:

Watership Down Crafts
Email: info@watershipdowncrafts.com

Please include your name and order number so that we can locate your purchase.