Refund policy

Returns & Refunds Policy

Thank you for shopping at Watership Down Crafts. We take great pride in the quality of our handmade products and want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully before making a purchase.

Returns Eligibility:

  • We accept returns for non-personalised and unused items within 14 days of delivery.
  • Items must be returned in their original condition, unused, and in the original packaging.
  • Personalised or custom-made items cannot be returned unless they arrive damaged or faulty.

How to Request a Return:

  1. Contact us at info@watershipdowncrafts.com within 14 days of receiving your order to request a return.
  2. Provide your order number and a brief reason for the return.
  3. Once your return request is approved, you will receive instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service to ensure the safe return of your item, as we are not responsible for lost returns.

Refunds:

  • Once we receive and inspect the returned item, we will process your refund within 5 working days.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Faulty Items:

  • If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue.
  • We will arrange for a replacement or a full refund, including shipping costs, if the fault is confirmed.

Exchanges:

  • We do not offer direct exchanges. If you wish to swap an item, you will need to return it for a refund and place a new order.

If you have any questions about our returns policy, please get in touch with us at [your contact email].

Thank you for supporting Watership Down Crafts!